<?php
$pageTitle = "Support Center";
include_once('includes/header.php');
// Check if user is logged in
if (!isset($_SESSION['user_id']) || $_SESSION['role'] !== 'student') {
header("Location: ../login.php");
exit();
}
// Create tables if they don't exist
$conn->query("
CREATE TABLE IF NOT EXISTS `support_tickets` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`ticket_id` varchar(20) NOT NULL,
`student_id` int(11) NOT NULL,
`subject` varchar(255) NOT NULL,
`message` text NOT NULL,
`category` varchar(50) NOT NULL,
`priority` varchar(20) NOT NULL DEFAULT 'medium',
`status` enum('open','in_progress','resolved','closed') NOT NULL DEFAULT 'open',
`created_at` datetime NOT NULL DEFAULT CURRENT_TIMESTAMP,
`updated_at` datetime DEFAULT NULL ON UPDATE CURRENT_TIMESTAMP,
`course_id` int(11) DEFAULT NULL,
PRIMARY KEY (`id`),
UNIQUE KEY `ticket_id` (`ticket_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4;
");
$conn->query("
CREATE TABLE IF NOT EXISTS `support_ticket_replies` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`ticket_id` int(11) NOT NULL,
`user_type` enum('admin','student') NOT NULL,
`user_id` int(11) NOT NULL,
`message` text NOT NULL,
`created_at` datetime NOT NULL DEFAULT CURRENT_TIMESTAMP,
PRIMARY KEY (`id`),
KEY `ticket_id` (`ticket_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4;
");
// Get student ID
$student_id = $_SESSION['user_id'];
// Get all support tickets for this student
$query = "
SELECT t.*,
(SELECT COUNT(*) FROM support_ticket_replies WHERE ticket_id = t.id) as reply_count,
(SELECT MAX(created_at) FROM support_ticket_replies WHERE ticket_id = t.id) as last_reply,
c.title as course_name
FROM support_tickets t
LEFT JOIN courses c ON t.course_id = c.id
WHERE t.student_id = ?
ORDER BY
CASE
WHEN t.status = 'open' THEN 1
WHEN t.status = 'in_progress' THEN 2
WHEN t.status = 'resolved' THEN 3
WHEN t.status = 'closed' THEN 4
END,
t.updated_at DESC, t.created_at DESC
";
$stmt = $conn->prepare($query);
$stmt->bind_param("i", $student_id);
$stmt->execute();
$result = $stmt->get_result();
$tickets = [];
while ($row = $result->fetch_assoc()) {
$tickets[] = $row;
}
// Count tickets by status
$ticket_counts = [
'open' => 0,
'in_progress' => 0,
'resolved' => 0,
'closed' => 0,
'total' => count($tickets)
];
foreach ($tickets as $ticket) {
if (isset($ticket_counts[$ticket['status']])) {
$ticket_counts[$ticket['status']]++;
}
}
// Define categories
$categories = [
'account' => 'Account Access',
'payment' => 'Payment Issues',
'enrollment' => 'Course Enrollment',
'certificate' => 'Certificate Issues',
'exam' => 'Exam Related',
'technical' => 'Technical Support',
'general' => 'General Information',
'other' => 'Other'
];
// Define status labels
$status_labels = [
'open' => ['label' => 'Open', 'class' => 'bg-danger'],
'in_progress' => ['label' => 'In Progress', 'class' => 'bg-warning'],
'resolved' => ['label' => 'Resolved', 'class' => 'bg-success'],
'closed' => ['label' => 'Closed', 'class' => 'bg-secondary']
];
// Define priority labels
$priority_labels = [
'low' => ['label' => 'Low', 'class' => 'bg-info'],
'medium' => ['label' => 'Medium', 'class' => 'bg-primary'],
'high' => ['label' => 'High', 'class' => 'bg-danger']
];
?>
<div class="container py-4">
<div class="d-flex justify-content-between align-items-center mb-4">
<h2 class="h3">Support Tickets</h2>
<a href="create_ticket.php" class="btn btn-primary">
<i class="fas fa-plus me-1"></i> Create New Ticket
</a>
</div>
<!-- Status summary cards -->
<div class="row mb-4">
<div class="col-lg-3 col-md-6 mb-3">
<div class="card h-100 border-left-primary">
<div class="card-body">
<div class="row align-items-center">
<div class="col mr-2">
<div class="text-xs font-weight-bold text-primary text-uppercase mb-1">Open Tickets</div>
<div class="h5 mb-0 font-weight-bold"><?php echo $ticket_counts['open']; ?></div>
</div>
<div class="col-auto">
<i class="fas fa-ticket-alt fa-2x text-gray-300"></i>
</div>
</div>
</div>
</div>
</div>
<div class="col-lg-3 col-md-6 mb-3">
<div class="card h-100 border-left-warning">
<div class="card-body">
<div class="row align-items-center">
<div class="col mr-2">
<div class="text-xs font-weight-bold text-warning text-uppercase mb-1">In Progress</div>
<div class="h5 mb-0 font-weight-bold"><?php echo $ticket_counts['in_progress']; ?></div>
</div>
<div class="col-auto">
<i class="fas fa-spinner fa-2x text-gray-300"></i>
</div>
</div>
</div>
</div>
</div>
<div class="col-lg-3 col-md-6 mb-3">
<div class="card h-100 border-left-success">
<div class="card-body">
<div class="row align-items-center">
<div class="col mr-2">
<div class="text-xs font-weight-bold text-success text-uppercase mb-1">Resolved</div>
<div class="h5 mb-0 font-weight-bold"><?php echo $ticket_counts['resolved']; ?></div>
</div>
<div class="col-auto">
<i class="fas fa-check-circle fa-2x text-gray-300"></i>
</div>
</div>
</div>
</div>
</div>
<div class="col-lg-3 col-md-6 mb-3">
<div class="card h-100 border-left-secondary">
<div class="card-body">
<div class="row align-items-center">
<div class="col mr-2">
<div class="text-xs font-weight-bold text-secondary text-uppercase mb-1">Total Tickets</div>
<div class="h5 mb-0 font-weight-bold"><?php echo $ticket_counts['total']; ?></div>
</div>
<div class="col-auto">
<i class="fas fa-clipboard-list fa-2x text-gray-300"></i>
</div>
</div>
</div>
</div>
</div>
</div>
<!-- Tickets table -->
<div class="card">
<div class="card-body">
<?php if (count($tickets) > 0): ?>
<div class="table-responsive">
<table class="table table-striped table-hover">
<thead>
<tr>
<th width="12%">Ticket #</th>
<th width="25%">Subject</th>
<th width="15%">Category</th>
<th width="10%">Priority</th>
<th width="12%">Status</th>
<th width="15%">Last Update</th>
<th width="11%">Actions</th>
</tr>
</thead>
<tbody>
<?php foreach ($tickets as $ticket): ?>
<tr>
<td>
<a href="view_ticket.php?id=<?php echo $ticket['id']; ?>" class="text-decoration-none">
<?php echo htmlspecialchars($ticket['ticket_id']); ?>
</a>
<?php if ($ticket['reply_count'] > 1): ?>
<span class="badge bg-primary rounded-pill ms-1"><?php echo $ticket['reply_count'] - 1; ?></span>
<?php endif; ?>
</td>
<td>
<div class="text-truncate" style="max-width: 250px;">
<a href="view_ticket.php?id=<?php echo $ticket['id']; ?>" class="text-decoration-none">
<?php echo htmlspecialchars($ticket['subject']); ?>
</a>
</div>
<?php if (!empty($ticket['course_name'])): ?>
<small class="text-muted d-block">Course: <?php echo htmlspecialchars($ticket['course_name']); ?></small>
<?php endif; ?>
</td>
<td>
<?php if (!empty($ticket['category'])): ?>
<span class="badge bg-info text-dark">
<?php echo isset($categories[$ticket['category']]) ?
htmlspecialchars($categories[$ticket['category']]) :
htmlspecialchars($ticket['category']); ?>
</span>
<?php else: ?>
<span class="text-muted">-</span>
<?php endif; ?>
</td>
<td>
<span class="badge <?php echo $priority_labels[$ticket['priority']]['class']; ?>">
<?php echo $priority_labels[$ticket['priority']]['label']; ?>
</span>
</td>
<td>
<span class="badge <?php echo $status_labels[$ticket['status']]['class']; ?>">
<?php echo $status_labels[$ticket['status']]['label']; ?>
</span>
</td>
<td>
<?php
$update_date = !empty($ticket['last_reply']) ? $ticket['last_reply'] :
(!empty($ticket['updated_at']) ? $ticket['updated_at'] : $ticket['created_at']);
$date = new DateTime($update_date);
$now = new DateTime();
$diff = $now->diff($date);
if ($diff->days == 0) {
if ($diff->h == 0) {
echo $diff->i . ' minutes ago';
} else {
echo $diff->h . ' hours ago';
}
} elseif ($diff->days == 1) {
echo 'Yesterday';
} else {
echo $date->format('M d, Y');
}
?>
</td>
<td>
<a href="view_ticket.php?id=<?php echo $ticket['id']; ?>" class="btn btn-sm btn-outline-primary">
<i class="fas fa-eye me-1"></i> View
</a>
</td>
</tr>
<?php endforeach; ?>
</tbody>
</table>
</div>
<?php else: ?>
<div class="text-center py-5">
<img src="../assets/img/empty-tickets.svg" alt="No Tickets" class="img-fluid mb-3" style="max-width: 150px;">
<h5>No Support Tickets Found</h5>
<p class="text-muted">You haven't created any support tickets yet.</p>
<a href="create_ticket.php" class="btn btn-primary mt-2">
<i class="fas fa-plus me-1"></i> Create Your First Ticket
</a>
</div>
<?php endif; ?>
</div>
</div>
<!-- Help card -->
<div class="card mt-4">
<div class="card-header bg-light">
<h5 class="mb-0">Support Information</h5>
</div>
<div class="card-body">
<div class="row">
<div class="col-md-6">
<h6>Need Help?</h6>
<p>Our support team is here to help you with any questions or issues you may have.</p>
<ul class="mb-0">
<li>Check our <a href="faq.php">Frequently Asked Questions</a></li>
<li>For urgent issues, call our helpline: <strong>(123) 456-7890</strong></li>
<li>Support hours: Monday-Friday, 9:00 AM - 6:00 PM</li>
</ul>
</div>
<div class="col-md-6">
<h6>Ticket Status Explained</h6>
<ul class="list-unstyled mb-0">
<li class="mb-2">
<span class="badge bg-danger">Open</span>
<span class="ms-2">Your ticket has been received and is awaiting response</span>
</li>
<li class="mb-2">
<span class="badge bg-warning">In Progress</span>
<span class="ms-2">Our team is actively working on your issue</span>
</li>
<li class="mb-2">
<span class="badge bg-success">Resolved</span>
<span class="ms-2">Your issue has been resolved</span>
</li>
<li>
<span class="badge bg-secondary">Closed</span>
<span class="ms-2">The ticket has been closed</span>
</li>
</ul>
</div>
</div>
</div>
</div>
</div>
<?php include_once('includes/footer.php'); ?>
