<?php
$pageTitle = "Create Support Ticket";
include_once('includes/header.php');
// Check if user is logged in
if (!isset($_SESSION['user_id']) || $_SESSION['role'] !== 'student') {
header("Location: ../login.php");
exit();
}
// Get student ID
$student_id = $_SESSION['user_id'];
// Get student info
$student_query = "SELECT * FROM users WHERE id = ? AND role = 'student'";
$stmt = $conn->prepare($student_query);
$stmt->bind_param("i", $student_id);
$stmt->execute();
$student_result = $stmt->get_result();
$student = $student_result->fetch_assoc();
// Handle form submission
$success_message = "";
$error_message = "";
if ($_SERVER['REQUEST_METHOD'] === 'POST' && isset($_POST['submit_ticket'])) {
$subject = trim($_POST['subject'] ?? '');
$category = trim($_POST['category'] ?? '');
$message = trim($_POST['message'] ?? '');
$priority = trim($_POST['priority'] ?? 'medium');
$course_id = isset($_POST['course_id']) && is_numeric($_POST['course_id']) ? (int)$_POST['course_id'] : null;
// Validation
if (empty($subject) || empty($category) || empty($message)) {
$error_message = "Please fill in all required fields.";
} else {
// Check if we need to create the support tickets table
$tableExists = $conn->query("SHOW TABLES LIKE 'support_tickets'")->num_rows > 0;
if (!$tableExists) {
// Create support tickets table
$conn->query("
CREATE TABLE IF NOT EXISTS `support_tickets` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`ticket_id` varchar(20) NOT NULL,
`student_id` int(11) NOT NULL,
`subject` varchar(255) NOT NULL,
`message` text NOT NULL,
`category` varchar(50) NOT NULL,
`priority` varchar(20) NOT NULL DEFAULT 'medium',
`status` enum('open','in_progress','resolved','closed') NOT NULL DEFAULT 'open',
`created_at` datetime NOT NULL DEFAULT CURRENT_TIMESTAMP,
`updated_at` datetime DEFAULT NULL ON UPDATE CURRENT_TIMESTAMP,
`course_id` int(11) DEFAULT NULL,
PRIMARY KEY (`id`),
UNIQUE KEY `ticket_id` (`ticket_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4;
");
// Create support ticket replies table
$conn->query("
CREATE TABLE IF NOT EXISTS `support_ticket_replies` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`ticket_id` int(11) NOT NULL,
`user_type` enum('admin','student') NOT NULL,
`user_id` int(11) NOT NULL,
`message` text NOT NULL,
`created_at` datetime NOT NULL DEFAULT CURRENT_TIMESTAMP,
PRIMARY KEY (`id`),
KEY `ticket_id` (`ticket_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4;
");
}
// Generate a unique ticket number
$year = date('Y');
$month = date('m');
$day = date('d');
$random = rand(1000, 9999);
$ticket_id = "TCK-$year$month$day-$random";
// Insert the support ticket
$stmt = $conn->prepare("
INSERT INTO support_tickets
(ticket_id, student_id, subject, message, category, priority, status, course_id)
VALUES (?, ?, ?, ?, ?, ?, 'open', ?)
");
$stmt->bind_param("sissssi", $ticket_id, $student_id, $subject, $message, $category, $priority, $course_id);
if ($stmt->execute()) {
$ticket_db_id = $conn->insert_id;
// Add the initial message as a reply
$stmt = $conn->prepare("
INSERT INTO support_ticket_replies
(ticket_id, user_type, user_id, message)
VALUES (?, 'student', ?, ?)
");
$stmt->bind_param("iis", $ticket_db_id, $student_id, $message);
$stmt->execute();
$success_message = "Your support ticket has been submitted successfully. Ticket #$ticket_id";
// Clear form data
$subject = $category = $message = $priority = "";
$course_id = null;
} else {
$error_message = "Failed to submit your ticket. Please try again.";
}
}
}
// Get student's courses for dropdown
$courses = [];
$course_query = "
SELECT c.* FROM enrollments e
JOIN courses c ON e.course_id = c.id
WHERE e.user_id = ? AND e.status = 'active'
ORDER BY c.title ASC
";
$stmt = $conn->prepare($course_query);
$stmt->bind_param("i", $student_id);
$stmt->execute();
$course_result = $stmt->get_result();
while ($row = $course_result->fetch_assoc()) {
$courses[] = $row;
}
// Define categories
$categories = [
'account' => 'Account Access',
'payment' => 'Payment Issues',
'enrollment' => 'Course Enrollment',
'certificate' => 'Certificate Issues',
'exam' => 'Exam Related',
'technical' => 'Technical Support',
'general' => 'General Information',
'other' => 'Other'
];
// Define priorities
$priorities = [
'low' => 'Low Priority',
'medium' => 'Medium Priority',
'high' => 'High Priority'
];
?>
<div class="container py-4">
<div class="row">
<div class="col-md-8 mx-auto">
<div class="d-flex justify-content-between align-items-center mb-4">
<h2 class="h3">Create New Support Ticket</h2>
<a href="support.php" class="btn btn-outline-secondary">
<i class="fas fa-arrow-left me-1"></i> Back to Support
</a>
</div>
<?php if (!empty($success_message)): ?>
<div class="alert alert-success alert-dismissible fade show" role="alert">
<?php echo $success_message; ?>
<button type="button" class="btn-close" data-bs-dismiss="alert" aria-label="Close"></button>
</div>
<div class="text-center mb-4">
<a href="support.php" class="btn btn-primary">View My Tickets</a>
</div>
<?php endif; ?>
<?php if (!empty($error_message)): ?>
<div class="alert alert-danger alert-dismissible fade show" role="alert">
<?php echo $error_message; ?>
<button type="button" class="btn-close" data-bs-dismiss="alert" aria-label="Close"></button>
</div>
<?php endif; ?>
<?php if (empty($success_message)): ?>
<div class="card">
<div class="card-body">
<form method="post" action="">
<div class="mb-3">
<label for="subject" class="form-label">Subject <span class="text-danger">*</span></label>
<input type="text" class="form-control" id="subject" name="subject" value="<?php echo isset($subject) ? htmlspecialchars($subject) : ''; ?>" required>
<div class="form-text">Please provide a brief description of your issue</div>
</div>
<div class="row">
<div class="col-md-6 mb-3">
<label for="category" class="form-label">Category <span class="text-danger">*</span></label>
<select class="form-select" id="category" name="category" required>
<option value="">Select Category</option>
<?php foreach ($categories as $key => $value): ?>
<option value="<?php echo $key; ?>" <?php echo (isset($category) && $category === $key) ? 'selected' : ''; ?>>
<?php echo $value; ?>
</option>
<?php endforeach; ?>
</select>
</div>
<div class="col-md-6 mb-3">
<label for="priority" class="form-label">Priority <span class="text-danger">*</span></label>
<select class="form-select" id="priority" name="priority" required>
<?php foreach ($priorities as $key => $value): ?>
<option value="<?php echo $key; ?>" <?php echo (isset($priority) && $priority === $key) ? 'selected' : ''; ?>>
<?php echo $value; ?>
</option>
<?php endforeach; ?>
</select>
</div>
</div>
<?php if (count($courses) > 0): ?>
<div class="mb-3">
<label for="course_id" class="form-label">Related Course (Optional)</label>
<select class="form-select" id="course_id" name="course_id">
<option value="">Not Related to a Specific Course</option>
<?php foreach ($courses as $course): ?>
<option value="<?php echo $course['id']; ?>" <?php echo (isset($course_id) && $course_id == $course['id']) ? 'selected' : ''; ?>>
<?php echo htmlspecialchars($course['title']); ?>
</option>
<?php endforeach; ?>
</select>
<div class="form-text">Select a course if your issue is related to a specific course</div>
</div>
<?php endif; ?>
<div class="mb-4">
<label for="message" class="form-label">Message <span class="text-danger">*</span></label>
<textarea class="form-control" id="message" name="message" rows="6" required><?php echo isset($message) ? htmlspecialchars($message) : ''; ?></textarea>
<div class="form-text">Please describe your issue in detail. Include any error messages or steps to reproduce the problem.</div>
</div>
<div class="text-end">
<button type="submit" name="submit_ticket" class="btn btn-primary">
<i class="fas fa-paper-plane me-1"></i> Submit Ticket
</button>
</div>
</form>
</div>
</div>
<div class="card mt-4">
<div class="card-header bg-light">
<h5 class="mb-0">Support Ticket Guidelines</h5>
</div>
<div class="card-body">
<ul class="mb-0">
<li class="mb-2">Be as specific as possible when describing your issue</li>
<li class="mb-2">Include any error messages you encountered</li>
<li class="mb-2">Mention steps you've already taken to resolve the issue</li>
<li class="mb-2">Choose the appropriate category to help route your ticket to the right team</li>
<li class="mb-2">Select priority level based on urgency:
<ul>
<li><strong>Low:</strong> General questions or minor issues</li>
<li><strong>Medium:</strong> Issues affecting your experience but with workarounds</li>
<li><strong>High:</strong> Critical issues preventing access to essential functions</li>
</ul>
</li>
</ul>
</div>
</div>
<?php endif; ?>
</div>
</div>
</div>
<?php include_once('includes/footer.php'); ?>
